When is it that you last saw letters slipped under your door by the postman? For that matter, can you recall where your nearest postbox is?
The Indian postal system has a hoary history. The official website of India Post informs us that: ‘For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication and has played a crucial role in the country’s social economic development. It touches the lives of Indian citizens in many ways: delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The DoP also acts as an agent for Government of India in discharging other services for citizens such as Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension payments. With more than 1,55,000 post offices, the DoP has the most widely distributed postal network in the world.’
True, every word. Except alas, it needs a high school grammar exercise to be truthful: ‘Transform the verbs in present continuous to the past tense’. So the truth will read: ‘For more than 150 years, the Department of Posts (DoP) was the backbone of the country’s communication and played a crucial role in the country’s social economic development. It touched the lives of Indian citizens in many ways.
The post office has sadly lost its relevance completely–at least in the urban context. One can understand the supplantion of some of the functions: Telegrams are not relevant now that we have emails and whatsapp and phones for instantly reaching out; the phone at the post office which was used in the pre-privatization era has obviously given way to mobile phones in every pocket; money orders which we looked forward to so eagerly in our hostel days have been efficiently replaced by money transfer apps galore. But we are still sending documents, packages, invitations etc. physically from one point to another. But we never think of using the postal system do we? By default, we use the private courier.
Private couriers came in with the promise of overnight delivery. At most, if it was the other end of the country, it was 48 hours. And that did work, for the first few years. And they do come over and pick up and drop off things. The Postman will definitely not come home if you have a package, even for a charge. And so we all started shifting to couriers.
But today, for all the fancy tracking and tracing systems, except for a few premier and highly expensive couriers, they take a good 3-4 days. And whatever the level of service, they charge a huge multiple of the value of stamps I think I would have stuck on a good old letter or package.
I am sure the Postal Department has a huge workforce. We see occasional announcements as to additional functions they will take on. But in day to day life, one seldom sees this happening.
A sad example of the public sector’s presence and importance diminishing in a key vital sector. I don’t care if Govt. of India sells all its PSUs—it probably should. But are there not some core citizen services where its presence needs to be maintained? Should these not be the focus of modernization, revitalization and re-imagination? Are we, as a country not the losers if India Post is not able to live up to its Vision and Mission quoted below?
India Post’s products and services will be the customer’s first choice.
- To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
- To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.
- To provide services to the customers on value-for-money basis.
- To ensure that the employees are proud to be its main strength and serve its customers with a human touch.
- To continue to deliver social security services and to enable last mile connectivity as a Government of India platform